Return Policy

The customer can return the purchased product through the Pet Oasis e-store under specific conditions:

  1. The item could be returned within a period not later than 3 days from the date of receiving the order.
  2. The item must be in the same condition as the original purchased & not used or opened.
  3. If the item is damaged the delivery fee shall be refunded, and in other cases, the delivery fee shall not be refunded.
  4. The purchase amount will be refunded via Visa, MasterCard or Mada by the same card has been used, and the period of refunding refer to the policy of the bank or the electronic payment intermediary, and when paying by bank transfer, the amount will be returned to the customer’s bank account.
  5. The purchase order can be canceled or deleted by canceling it Via Pet Oasis e-store.