FAQ

🛒 How can I place an order?

Add products to your cart ⇢ proceed to checkout ⇢ enter your delivery and payment details ⇢ confirm your order.

You’ll receive a confirmation message and shipment tracking immediately after completion.

🚚 What are the delivery times and shipping fees?

Delivery usually takes 1–3 business days depending on the city and the courier company.

Shipping fees are shown accurately at checkout before payment.

📦 Is shipment tracking available?

Yes, you can track your order anytime from your account.

💳 What payment methods are available? Is Cash on Delivery supported?

We support: Mada, Visa / MasterCard, Apple Pay.

Cash on Delivery is available in certain cities or for in-store pickup, and will appear automatically if eligible for your address.

🔁 How can I modify or cancel my order after placing it?

If your order hasn’t been shipped yet, please contact us by phone or WhatsApp and we’ll assist you immediately.

After shipment, you can request a return according to our return and exchange policy.

📃 What is your return and exchange policy?

We accept returns or exchanges for unopened products in their original condition within the time period stated on the policy page.

Certain health or frozen products are excluded for safety reasons.

⚠️ I received a damaged or missing product, what should I do?

Please take a photo of the shipment and product, and notify us within 24–48 hours through our contact channels.

We’ll review the case and take the appropriate action (resend or compensate).

✅ Are your products original and guaranteed?

Yes, all our products are 100% original and stored under proper conditions.

If you have any concerns about product quality, we’ll handle them immediately to ensure your satisfaction.

🏬 Can I pick up my order from the store?

Yes, you can choose "Pick up from store" during checkout at branches that support this service.

You’ll receive a notification once your order is ready for pickup.

🐕‍🦺 Do you offer salon or clinic services?

Yes, we provide grooming, bathing, trimming, and nail-cutting services at selected branches.

Please contact us to confirm availability and book your appointment.

📱 Do you have a mobile app?

We don’t have an app yet, but we’re working on launching it soon 🚀

Follow us on our website and social media accounts for the latest updates.

☎️ How can I contact customer support?

📞 Phone: 920035359

💬 WhatsApp: +966 11 510 2725

Or through the “Contact Us” form on our website.

We’re always happy to assist you ❤️